Reference

m17e Privacy Policy for Your Account

This page explains what we collect when you open an account, use the lobby, or contact support about your account records.

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m17e m17e Privacy Policy for Your Account
CONTACT ROUTES

Ways To Reach Privacy Help

If you want to ask about access, correction, deletion, or a fresh copy of your record, use the contact routes below. We route privacy messages to the right team and ask for the account email, the request type, and any proof needed to match the record. That lets us protect your account while we work on the request under the rules that apply to it.

Team online

Email us

Send your privacy request from the email linked to your account so we can match it quickly. Add the change you want, and we will reply with the next step allowed under local law.

Use the support form

Use the support form if you want a written trail inside your account. We check the request, confirm what we need, and move it to the privacy team without exposing more data than needed.

Postal request

Use the postal address for formal notices or requests that must be signed. Include your account details only as needed for verification, and we will answer within the period set by the applicable rules.

DATA CARE

How We Keep Records Safe

We keep privacy handling narrow: collect only what the account flow, support, and legal duties require; use cookies for session and security checks; and restrict internal access to staff who need it.

What we collect

We keep account details, device data, support messages, and payment logs that help us run the account and answer your requests. We do not ask for more than the task needs, and we use it only for the purpose stated here.

Cookie use

Cookies and similar tools remember login state, language, and security checks. They also help us spot unusual access. You can clear them in your browser, but parts of the account may then ask you to sign in again.

Account security

We protect the account with password rules, session timeouts, and checks when a device changes or a request looks unusual. If you contact support, we may ask for confirmation before we change sensitive settings.

Record keeping

We keep records only as long as we need them for service delivery, dispute handling, legal duties, or fraud checks. When the period ends, we delete or anonymise them if local law allows it.

Change requests

If your details are wrong, you can ask us to correct them. If you want access or removal, we will check the request, confirm your identity, and reply with what local law allows.

Limited sharing

We share limited data with vendors that help with hosting, analytics, support, or payment processing, and they must handle it under contract. We do not pass it on for unrelated use.

Common Privacy Questions Answered

If you want a plain answer before opening an account, these questions cover what we collect, why we keep it, and how you can ask us to change it. We wrote them for you in India, using clear language rather than legal jargon. If your request depends on local law, we will follow the rule that applies where your account is used.

We collect the details you send when you create or use an account, plus device and session signals that help us secure access, handle support, and meet legal duties where local law permits.

Cookies remember sign-in state, language, and security choices. They also help us detect suspicious use and keep forms working across pages. You can manage them in your browser settings, though some features may then ask for extra checks.

Yes. Send a request through the contact route that matches your account, and we will confirm what we can share. Some records may need extra checks or may stay hidden if another person's data is mixed in.

Yes. If your name, phone number, or similar details change, ask us to update them. We may request proof so we do not alter the wrong account, then we apply the change when the request is valid.

We keep records only for the time needed to run the account, settle disputes, meet legal duties, and complete security checks. After that, we delete or anonymise them when the applicable rule allows it.

Limited data can go to hosting, support, fraud-check, or payment partners who help us operate the service. They receive only the fields they need and must handle them under agreed controls.

Use the email, in-app form, or postal route listed on this page. Tell us your request clearly, and we will reply within the time allowed by the rules that apply to your account.

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